Account Manager

Growe is seeking an Account Manager to manage and maintain relationships with VIP and high-value clients in a worldwide remote role.

Responsibilities: Manage and maintain relationships with VIP/high-value clients; act as the main point of contact for assigned accounts; provide personalized service and proactive communication; monitor client activity and performance metrics; identify opportunities for upselling and cross-selling; develop strategies to increase client retention and lifetime value; handle escalations and complex client issues; coordinate with internal departments (Payments, Risk, Marketing, Support); track KPIs related to retention, reactivation, and revenue growth.

Required: Fluency in Spanish (mandatory). Good command of English. Previous experience as an Account Manager, VIP Manager, or similar role. Experience in iGaming, fintech, or online services preferred. Analytical mindset with ability to interpret client data. Results-driven with strong focus on revenue and retention. Strong sales, negotiation, and communication skills. Experience in cross-selling and identifying revenue opportunities.

Growe values: GROWE TOGETHER, DRIVE RESULT OVER PROCESS, BE READY FOR CHANGE.